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Common man’s needs and problems to get prompt redressal

Decision taken to start state-level control room in Smart City Office  

भोपाल : शुक्रवार, मार्च 27, 2020, 21:16 IST

The state government has decided to start a state-level control room to address quickly the basic needs and problems of the common man during the efforts being made to prevent infection of the Corona virus pandemic. This control room will operate in the Integrated Command and Control Centre of Smart City Office Bhopal and will work 24x7.

According to the order issued by the Home Department, officers of the 5 major departments will be present in the state-level control room to redress the grievances related to basic problems and needs of the general public from the divisions and districts. These departments are Commercial Taxes, Food and Civil Supplies, Transport, Home (Police) and Urban Development and Housing. If necessary, officers of other departments will also be included in the control room. All these departments will immediately deploy duty of three departmental officers in the control room in three shifts and keep one officer as reserve. The complete information including the mobile number of the nominated officers will be given by the concerned department to the nodal officer of the Home Department.

In the state-level control room, the problems of availability of gas cylinders, kerosene, petrol, diesel, fruits and vegetables, milk, groceries and other essentials will be resolved immediately. In addition, the control room will also make arrangements of transport of essential commodities in the state and at the inter-state level and stuck goods carrier trucks. Here, the destitute and helpless people will be provided support for food and other basic needs. The problems of the residents of Madhya Pradesh trapped in other states and the residents of other states trapped in Madhya Pradesh will be resolved in the state-level control room. Other issues will also be added to the duties of the control room as per requirement from time to time.

Functioning of State-level control room

Citizens will register their problems on the toll free number 181/104 of the previously operated call center. In addition, citizens will be able to send their complaints to WhatsApp messaging number 8989011180. Complaints received at the call center will be sent from the state-level control room to the control room in the district. The action taken by the district level officials will be registered on the CM helpline portal and will also be displayed on the dashboard. It will be the responsibility of the officers posted in the state-level control room to coordinate with the concerned officer in the district to ensure that the problems are resolved. The quality of problem solving will be supervised by the officers posted in the state-level control room.

The information about the calls received and disposed of by the officers posted in the control room during their duty will be compiled by them daily and made available to the Principal Secatray Urban Development and Housing Shri Sanjay Dubey. Managing Director Madhya Pradesh Madhya Kshetra Vidyut Vitran Company Limited Shri Manish Singh and Additional Commissioner Urban Administration and Development Shri Tejaswi Nayak will be available for cooperation in the control room from 8 am to 10 pm. In the control room, the information of grievances received during the day and their redressal will be compiled daily at 8 pm and will be made compulsorily available for review and observation at 10 pm at a higher level.


Rajesh Malik
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